Welcome to the Apollo Group TV FAQ
Hello and welcome! We’re excited to have you here. This page is your all-in-one guide to everything related to Apollo Group TV. Whether you have questions about your account, need help with a technical issue, or want to know more about our subscriptions, you’ve come to the right place.
Our goal is to provide fast, easy-to-understand answers so you can get back to enjoying your favorite shows and movies without interruption.
General Questions
What is Apollo Group TV?
Apollo Group TV is a premium IPTV (Internet Protocol Television) service that provides subscribers with access to a vast library of live TV channels, movies, and TV series from around the world. Our service delivers high-quality content directly to your preferred devices over the internet
Is Apollo Group TV a legal and safe service to use?
Yes, Apollo Group TV is committed to providing a secure and reliable service. We prioritize user safety and privacy. All payment transactions are encrypted, and we do not store your personal financial information.
What devices are compatible with Apollo Group TV?
Apollo Group TV is compatible with a wide range of devices, including:
Smart TVs (Samsung, LG, Sony, etc.)
Amazon Firestick & Fire TV
Android-powered devices (Android Box, Android TV, Smartphones)
Apple devices (iPhone, iPad, Apple TV)
Computers and Laptops (Windows & Mac)
Mag Box
And many more.
Can I use my subscription on multiple devices at the same time?
Each standard subscription allows for a certain number of simultaneous connections. Please check your specific subscription plan details to see how many devices you can use concurrently. You can always purchase additional connections if needed.
What countries are supported by Apollo Group TV?
Our service is available worldwide, with channels from many different regions. The availability of specific channels may vary, but our content library is extensive and accessible from anywhere with an internet connection.
Do you offer a free trial?
We occasionally offer limited-time free trials to new users to experience our service before committing to a full subscription. Please check our website for any current promotions.
How can I contact customer support?
You can reach our customer support team through our website’s contact form, live chat feature, or by sending an email to our support address. Our team is available 24/7 to assist you.
Can I watch content offline?
No, our service requires an active internet connection to stream content. Our live TV channels and VOD (Video on Demand) library are available for streaming only.
What’s the difference between Apollo Group TV and other streaming services?
Unlike traditional streaming services like Netflix or Hulu, Apollo Group TV offers a huge selection of live TV channels, including sports, news, and international content, in addition to a vast library of on-demand movies and series.
Are there any upcoming feature updates?
We are constantly working to improve our service. We regularly add new channels, update our VOD library, and enhance our platform’s features to provide the best possible user experience. Follow our social media channels or check our website for the latest updates
Login & Technical Issues
I forgot my password. How can I reset it?
On the login page, click on the “Forgot Password” link. Enter the email address associated with your account, and you will receive an email with instructions on how to reset your password.
Why can’t I log into my account?
Please double-check your username and password for any typos. Ensure your subscription is active and has not expired. If the problem persists, contact our support team.
I’m getting a “Login Failed” message. What should I do?
This could be due to incorrect credentials or an expired subscription. Please verify your details. If you’re sure they are correct, try resetting your password. If the issue remains, it might be an account-related problem, so please contact support.
Can I change my username?
No, for security reasons, the username is typically tied to your account and cannot be changed after registration.
What if the app is crashing or not working?
Try restarting your device and the app. If the problem continues, clear the app’s cache and data from your device settings. As a last resort, uninstall and then reinstall the application.
How can I fix buffering issues during playback?
Buffering is often caused by a slow or unstable internet connection. Try the following:
Connect your device directly to your router via an Ethernet cable.
Close other applications or devices using your internet bandwidth.
Restart your router and modem.
Lower the video quality in the app’s settings if possible.
Some channels are not showing up. What’s the reason?
This could be due to a server update or regional restrictions. Try refreshing the channel list within the app. If the channel is still missing, please report it to our support team so we can investigate.
Can I use a VPN with Apollo Group TV?
Yes, using a VPN is generally fine. However, we recommend using a reputable VPN provider with fast servers to avoid any performance issues. A VPN can sometimes cause buffering if the server is slow or overloaded.
How do I set up Apollo Group TV on my Amazon Firestick?
You can find detailed, step-by-step instructions on our website’s tutorial section. It generally involves downloading our custom app or a compatible third-party player from the Downloader app.
How do I install Apollo Group TV on my Android TV?
You can download our official app directly from the Google Play Store on your Android TV or install it via an APK file, which can be found on our website. Our website provides a full installation guide.
I have an issue with picture quality. How can I improve it?
Ensure you have a stable and fast internet connection. You may also be able to adjust the video quality settings within the app itself to match your connection speed. For the best experience, we recommend a minimum speed of 25 Mbps.
There is no sound on some channels. How can I fix this?
Check your device’s volume and audio settings. Some channels may have multiple audio tracks; try switching to a different track within the player settings. If the issue persists, the problem may be with the specific channel’s broadcast.
Can I restart a live broadcast from the beginning?
Many of our channels offer a “catch-up” or “restart” feature. Look for the corresponding icon (usually a rewind symbol) within the player controls.
How do I update the app to the latest version?
If you downloaded the app from an app store (Google Play, etc.), it should update automatically. Otherwise, you may need to download the latest APK file from our website and reinstall it.
What should I do if I get a black screen when playing content?
Check your internet connection and restart the app. Ensure your device’s software is up to date. If the problem persists, it could be a hardware or software conflict with your device; please contact support.
Can I create a list of my favorite channels?
Yes, our app allows you to create and manage a list of your favorite channels for quick and easy access. Look for the “add to favorites” button (often a star icon) next to the channel name.
Why are some channels freezing or lagging?
This is typically a sign of a weak internet connection or a temporary issue with the channel’s server. Try switching to a different channel and then returning, or restart your app.
How can I clear the cache on my device to improve performance?
For most devices, you can go to your device’s settings, find the Apollo Group TV app, and select the option to “Clear Cache.” This can resolve minor performance issues without deleting your data.
I am getting an “E-100” error code. What does it mean?
Error codes like “E-100” often relate to authentication or server connection issues. Try logging out and logging back in. If the problem continues, there might be a server issue on our end; please be patient or contact support.
Can I use Apollo Group TV on my gaming console (e.g., Xbox, PlayStation)?
While we do not have a dedicated app for gaming consoles, it may be possible to use our service through a third-party IPTV player available on the console’s app store, such as VLC Media Player.
Payment & Subscription
What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards (Visa, Mastercard), PayPal, and in some cases, other secure online payment gateways.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to process all transactions. Your financial information is never stored on our servers.
Why was my payment declined?
Payment declines can happen for several reasons:
Incorrect card details (number, expiration date, CVV).
Insufficient funds.
Your bank’s fraud protection may have blocked the transaction.
The payment gateway is experiencing temporary issues.
Please double-check your details and try again, or contact your bank.
How do I renew my subscription?
You can renew your subscription through your user dashboard on our website. Log in, navigate to the “My Subscriptions” section, and follow the renewal process.
Do you offer recurring billing or auto-renewal?
Yes, we offer an auto-renewal option for your convenience. You can manage this setting within your account dashboard.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any point from your account dashboard. The cancellation will take effect at the end of your current billing cycle.
Will I get a refund if I cancel my subscription early?
Our refund policy is outlined in our Terms of Service. Generally, we do not offer refunds for early cancellations, but you will retain access to the service until the end of your paid-for billing period.
How do I upgrade or downgrade my subscription plan?
You can change your subscription plan from your user dashboard. The changes will be applied at the start of your next billing cycle.
I was charged twice. What should I do?
Please contact our support team immediately with your transaction details. We will investigate the issue and process a refund for the duplicate charge if it was an error on our part.
Is there an invoice or receipt for my payment?
Yes, you will receive an email receipt for every payment. You can also view and download your payment history from your account dashboard.
What’s the difference between the monthly and yearly subscription plans?
The yearly plan offers a significant discount compared to the monthly plan, making it a more cost-effective option for long-term users.
Do you offer any discounts or promotions?
We occasionally run special promotions and discounts. Please subscribe to our newsletter or follow us on social media to stay informed about our latest offers.
My subscription has expired, but I have already paid. What’s the issue?
There may have been a delay in processing your payment. Please wait a few hours and then check your account. If the subscription is still not active, contact our support team with your payment confirmation.
Can I pause my subscription temporarily?
No, we do not currently offer a subscription pausing feature. You can, however, cancel your subscription and resubscribe whenever you wish to use the service again.
Why is the subscription price different in my currency?
Prices are displayed in our base currency (e.g., USD, EUR). The final amount in your local currency may vary slightly based on the current exchange rate and any transaction fees from your bank.
How do I update my payment information?
You can update your credit card or other payment details securely through your account dashboard under the “Payment Information” section.
What happens to my account after my subscription expires?
Your account will remain active, but you will lose access to all premium content. You can reactivate your subscription at any time to regain full access.
Can I transfer my subscription to another person?
No, subscriptions are non-transferable and are tied to the account under which they were purchased.
Do you accept cryptocurrency as a form of payment?
While we primarily accept traditional payment methods, we may offer crypto payment options through certain third-party gateways. Please check our payment page for the most up-to-date information.
What is your refund policy?
Our refund policy is clearly stated in our Terms of Service. We generally offer refunds only in specific, limited circumstances, such as a documented technical failure on our part that prevents you from using the service.